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TRANSFORM YOUR ORGANIZATION
INTO A CULTURE OF SERVICE

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REGISTER FOR A WORKSHOP

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READ CUSTOMER CARE ARTICLES


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Dawn Richards – CEO, DRA Consulting

Welcome to DRA CONSULTING’s website.

As one of the leading Customer Care Consultants in the Caribbean, we enjoy working with organizations that are committed to bringing their standard of customer service up to world class.

We are proud to be associated with some of the leading organizations in the insurance, investment, retail, entertainment and food service sectors. Through our website, we provide both information on our organization, as well as updates on practical techniques that can be utilized by all companies to improve their customer service standards. So, we are happy that you chose to visit us and we look forward to serving you in the future. 

 


CUSTOMER SERVICE WORKSHOPS

 

1 DAY WORKSHOP -INTRODUCTION TO CUSTOMER CARE -I                     $900.00 TTD

Creating a foundational understanding of what it means to be of service and imparting immediately implementable skills to make each customer connection a positive one.

  • Professional Business Practices
  • The Image, Language and Voice of Service
  • Managing Different Types of Customers

Download Brochure

Email Us To Book this Workshop for your staff.

 


1 DAY MANAGERIAL WORKSHOP- CREATING A CUSTOMER CARE ENVIRONMENT 

 $1,400.00 TTD

The Modern Day Manager must not only oversee the everyday operations of their department, but also ensure that they create an environment that enables and supports the delivery of Quality Customer Care to Customers. This Workshop will introduce Managers to some of the necessary actions and practices for creating a service oriented team.

  • The Customer Experience Brand
  • Customer Service Measurement Systems
  • Swift Service Recovery

Download Brochure

Email Us To Book this Workshop for your staff.

 

Featured Workshop

Introduction to Customer Care-I
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