When a company is considering its customer service strategy, the needs of the customers they serve, the size and complexity of the organization must be considered in order to build a program that makes sense. But for all companies regardless of size or industry, there are some elements of service delivery that remain crucial. One of these elements is the frontline customer interface.
In TTCSI`s 24th Quarterly Magazine, our CEO Dawn Richards shares some quick and easy actions that companies can execute at the frontline level to help their customers have a great experience.
Some of these actions will seem very “basic” to many people but believe it or not in 2016, some of them still bear repeating. Maybe your company already has the customer service basics covered. Read the article to find out where your company stands and implement these behaviours today if you haven`t already done so.
Article on Page 27