Customer Service Course for Managers

DAWN RICHARDS DISCUSSES THE ROLE OF MANAGERS IN CREATING A CUSTOMER CARE ENVIRONMENT

Excerpts of an Interview with Dawn Richards¬† Managers and Supervisors play a critical role in creating a Customer Care Environment within an Organization. Managers are the ones who have to set a climate for people to be kind and compassionate. Here are some important questions that managers need to ask themselves: Do they demonstrate respect …

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