There’s a new kind of customer in town. One who is no longer baited by bells, whistles and once-a-year, customer appreciation days. This new customer appreciates honesty. If the document isn’t ready for collection, as promised, this customer wants a representative of the business to say so and to acknowledge that, “we dropped the ball, …
When was the last time that you walked into a business place and felt………nothing? No energy, no excitement and no vibe. Some businesses have no energy whatsoever. The décors may be pleasant, employees may be around, but the “feel” of the businesses is lifeless. It’s a mystery to me how many businesses get away with …
“Whenever a wild card becomes possible, the future planning playbook has to be rewritten.” This quote by Tamar Kasriel, a retail futurist, speaks volumes. She was commenting that futurists had regarded the pandemic as a “wild card.” That is, an occurrence that would have big, worldwide impact, but a highly improbable event. Well, the event …
Being nice to the customer is a concept that many businesses don’t seem to be able to grasp. It’s usually a hit or miss situation. Some businesses, like the powerhouse Amazon, get it, whilst others and feel free to insert your choice of names here, continue to flounder. For a start up business, the key …
Now here’s a tall order for any business. But wait, Amazon, Zappos, Ritz Carlton, Disney and Hyatt have done it. So what makes them so special? Well, let’s take a closer look at these businesses and lift out a major feature that they all possess. By my estimation, they have migrated from just being businesses …
In today’s business world, it takes more than raw talent to get ahead. The employee community has changed. Employees, especially Millennials, want to participate in decision-making and not be force fed dictates. Top down approaches no longer work for a wide swath of employees who are motivated by meaningful work. What this means is that …