Managers and Supervisors play a critical role in creating a Customer Care Environment within an Organization. Managers are the ones who have to set a climate for people to be kind and compassionate. Here are some important questions that managers need to ask themselves: Do they demonstrate respect to the people who they supervise? Do …
The employees who interact with a company`s customers can make or break the business. Customer facing employees need to know how to keep customers smiling and maintain client relationships. This 1-Day Program will create a foundational understanding of what it means to be of service and will impart immediately implementable skills to make each customer …