Managers and Supervisors play a critical role in creating a Customer Care Environment within an Organization. Managers are the ones who have to set a climate for people to be kind and compassionate. Here are some important questions that managers need to ask themselves: Do they demonstrate respect to the people who they supervise? Do they treat people with dignity? Do they speak to people in a pleasant manner? Through our experience we have realised that the answers to these questions are critical to the success of any Customer Care thrust within an organisation.
The Modern Day Manager must not only oversee the everyday operations of their department, but also ensure that they create an environment that enables and supports the delivery of Quality Customer Care to Customers. This Workshop will introduce Managers to some of the necessary actions and practices for creating a service oriented team.
TOPICS INCLUDE:
- The Customer Experience Brand
- Customer Service Measurement Systems
- Swift Service Recovery
PROGRAM PARTICULARS
- Time: 8:30 am-4:00 pm
- Cost: $1,400.00TTD vat inclusive.