Moving Trinidad & Tobago to Exceptional Service Delivery
Celebrate Customer Service Week 2017
And Beyond With Us !
DRA Consulting joins the international community in celebrating Customer Service Week, 2017, from Monday 2nd to Friday 6th October, 2017. “Building Trust” is the theme for this year and DRA Consulting, one of the region’s leading consultants in customer service improvement, is excited to share all that we have planned for the week and the entire month of October, 2017.
CUSTOMER SERVICE WEEK EVENTS:
– Free Online Presentations
– 1 Day Customer Care Workshops for Managers and Frontline Employees
– 2 Hour Presentations on Customer Care
– Launch of the Customer Service Professionals Group – Trinidad and Tobago
…and More!
CUSTOMER SERVICE PRESENTATIONS
SALES AND SERVICE
“Maximising Sales Through Authentic Engagement and Selling Techniques”
TOPICS INCLUDE:
- The Effective Salesperson: Developing The Right Attitude to Achieving Success
- Planning Your Sales Approach
- Adding Dynamism to the Sales Encounter
- Overcoming Sales Challenges
THE TRUTH ABOUT CUSTOMER SERVICE
“Discovering the Delight in Serving”
TOPICS INCLUDE:
- The Eager to Serve Attitude and Service Mindset
- Service is Fun
- Changing Your Psychological Contract With the Customer
- Going The Extra Mile
CUSTOMER SERVICE WORKSHOPS
SPECIAL PRICES FOR THE MONTH OF OCTOBER
INTRODUCTION TO CUSTOMER CARE -I
Monday 2nd October, 2017
Creating a foundational understanding of what it means to be of service and imparting immediately implementable skills to make each customer connection a positive one.
- Professional Business Practices
- The Image, Language and Voice of Service
- Managing Different Types of Customers
MANAGERIAL WORKSHOP- CREATING A CUSTOMER CARE ENVIRONMENT
Wednesday 4th October, 2017
The Modern Day Manager must not only oversee the everyday operations of their department, but also ensure that they create an environment that enables and supports the delivery of Quality Customer Care to Customers. This Workshop will introduce Managers to some of the necessary actions and practices for creating a service oriented team.
- The Customer Experience Brand
- Swift Service Recovery
- Customer Service Measurement Systems