Moving Trinidad & Tobago to Exceptional Service Delivery
Celebrate Customer Service Week 2017
And Beyond With Us !
DRA Consulting joins the international community in celebrating Customer Service Week, 2017, from Monday 2nd to Friday 6th October, 2017. “Building Trust” is the theme for this year and DRA Consulting, one of the region’s leading consultants in customer service improvement, is excited to share all that we have planned for the week and the entire month of October, 2017.
Here are some of the upcoming events for Customer Service Week and Beyond:
- Free Online Presentations (See List of Video Topics Lower Down on this page)
- 1 Day Customer Care Workshops for Managers and Frontline Employees
- Customer Care Presentations
- Launch of the Customer Service Professionals Group – Trinidad and Tobago
To stay updated on events and activities for the month of October join our Newsletter here.
CUSTOMER SERVICE WEEK ONLINE VIDEO PRESENTATIONS
SCHEDULE OF TOPICS :
MONDAY 2ND OCTOBER, 2017 – Assessing Your Company`s Customer Service Footprint
TUESDAY 3RD OCTOBER, 2017 – 3 Immediate Actions Your Company Can Take to Delight Customers
WEDNESDAY 4TH OCTOBER, 2017 – Why Employees Are Resistant To Delivering Quality Service
THURSDAY 5TH OCTOBER, 2017 – Exploring CSW 2017 Theme- “Building Trust” – Group Discussion
FRIDAY 6TH OCTOBER, 2017 – World Class Service Delivery – The New Business Imperative- Roundtable Discussion
CUSTOMER SERVICE BREAKFAST PRESENTATION
Thursday 12th October, 2017 , 9:00am- 11:30am
BUSINESS STRATEGIES FOR IMPROVING SERVICE DELIVERY AND ACHIEVING CUSTOMER DELIGHT
In today`s hypercompetitive global economy, blind loyalty to companies and products no longer exists. Only those businesses that deliver consistently exceptional customer experiences will survive.
At our upcoming Business Breakfast, CEO of DRA Consulting Dawn Richards will share strategies on how to harness the power of World Class Customer Care to drive revenue, build a consistent level of service delivery and stand out in a sea of competition.
Topics will include:
- Discovering the Existing State of Service at Your Company (Your Customer Experience Footprint)
- Creating “Eager to Serve Employees”
- How to deliver a Consistent, Standardized Customer Experience
- How to Improve Internal Customer Service
THIS PRESENTATION IS FULLY BOOKED. Email Us to book a presentation for your Managers and Executives.
LAUNCH OF THE CUSTOMER SERVICE PROFESSIONALS GROUP T&T
REGISTERING INTERESTED PERSONS
DRA Consulting will be launching the Customer Service Professionals Group of Trinidad and Tobago in October, 2017. To be followed closely by the Commencement of Registration and the Inaugural meeting in the last quarter of 2017. If you would like to receive updates on the launch of this group, please click below to register your interest.
CUSTOMER SERVICE WORKSHOPS
SPECIAL PRICES FOR THE MONTH OF OCTOBER/NOVEMBER
INTRODUCTION TO CUSTOMER CARE -I
Monday 23rd October, 2017 – $700.00 TTD (Special Price)
Creating a foundational understanding of what it means to be of service and imparting immediately implementable skills to make each customer connection a positive one.
- Professional Business Practices
- The Image, Language and Voice of Service
- Managing Different Types of Customers
MANAGERIAL WORKSHOP- CREATING A CUSTOMER CARE ENVIRONMENT
Saturday 4th November, 2017 – $1,000.00 TTD (Special Price)
The Modern Day Manager must not only oversee the everyday operations of their department, but also ensure that they create an environment that enables and supports the delivery of Quality Customer Care to Customers. This Workshop will introduce Managers to some of the necessary actions and practices for creating a service oriented team.
- The Customer Experience Brand
- Customer Service Measurement Systems
- Swift Service Recovery