SERVICE PERSONALITY TEST – SELF ASSESSMENT FORM
This is a self assessment form that is one part of the package that we use to assess the Customer Service Footprint of Companies. The Form has a list of questions for you to answer on a scale of 1 – 5. After scoring yourself on each service, find the total for the list of dimensions.
WHO SHOULD COMPLETE THIS FORM
Ideally this form would be filled out by an Executive or Senior Manager of the company. This person will have the necessary background and overarching view of the company that will enable them to answer these questions. This form can also be filled out by Departmental Managers, Managers or other individuals who may also have this information, or who may want to fill out the form based on their knowledge of their department.
Once you complete the form, tally your scores, and find your overall total. You can then determine which category your company belongs to by matching your score to the appropriate section of the Scoring Legend. Companies can score anywhere between “Careless with Customers” to “Customer Centric” . Based on your results, this will give you an idea of where your company stands with respect to its service personality.
AFTER YOU COMPLETE THE FORM
If you are not happy with your results and want to push up the service level for your company, we invite you to call us for a free consultation so that we can help you become a company known for world class customer care.
A WHOLISTIC APPROACH
The Service Personality Self Assessment form is part of our CUSTOMER SERVICE AUDIT Service that we provide to companies. DRA Consulting takes a systematic approach to Improving Service Delivery within organisations so that they can Boost their Brand and Increase Sales Through Consistent Delivery of An Exceptional Customer Experience. We do this in several steps:
- Conduct Customer Service Audit
- Produce Service Improvement Masterplan
- Deploy Service Shifting Intervention – DRA Signature Model
Take the first step to Improving your Service Delivery by purchasing and administering our Service Personality Self Assessment Form below.
The assessment should take 15 minutes or less to complete. Purchase the Service Personality Self Assessment Test now to find out where your company stands and if there are any areas for improvement.