Customer Care Column

STAND OUT FROM THE CROWD WITH WORLD CLASS CUSTOMER CARE

Customer centric organizations deliver World Class Customer Care. World Class customer care is the “obsessive” commitment by an organization to exceeding customers’ expectations and delivering consistently exceptional experiences. World Class Customer care is intentional. A Culture of Service is supported and reflected by the entire company.   The Image of Service The First Impression a …

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MOVING TRINIDAD AND TOBAGO TO WORLD CLASS SERVICE DELIVERY

  The State Of Customer Service In Trinidad and Tobago – How are we doing? As citizens, how often do we lament the fact that we are victims of poor quality customer service at the hands of uncaring, unconcerned and untrained service providers and attendants? Chances are, fairly often.   How often have we gone …

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