Customer Care Training Trinidad and Tobago

Simplicity…….the Third Customer Love Language

Simplicity is the customer’s third love language. In a world of overstimulation, simplicity is a welcome diversion. Individuals are being overloaded with decisions on a daily basis and appreciate when they don’t have to do any heavy lifting whilst interacting with a business. The problem is that not all businesses take the time to make …

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INTRODUCTION TO CUSTOMER CARE WORKSHOP

  EXCERPT FROM AN INTERVIEW WITH DAWN RICHARDS   In this excerpt, Dawn Richards answers the question: “What are some of the benefits of DRA Consulting`s one day Customer Service Workshop – Introduction to Customer Care?”   Interviewer: Can you tell us about the Introduction to Customer Care Workshop. Who is it for?  What will …

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DAWN RICHARDS DISCUSSES THE ROLE OF MANAGERS IN CREATING A CUSTOMER CARE ENVIRONMENT

Excerpts of an Interview with Dawn Richards  Managers and Supervisors play a critical role in creating a Customer Care Environment within an Organization. Managers are the ones who have to set a climate for people to be kind and compassionate. Here are some important questions that managers need to ask themselves: Do they demonstrate respect …

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THE WORKSHOP FOR GAME CHANGING MANAGERS

THE SUCCESSFUL PROFESSIONAL- 3 DAY WORKSHOP Fazeer Mohammed: Who would you like to attend this Program? Dawn Richards: This program is for Managers, Supervisors, Team Leads and Career Driven Individuals who feel that they want to build up their skills and become game changers. One of the things we have discovered is that Managers are …

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Customer Care Conversations

What is your role as a Help Desk Officer? A Help Desk Officer is somebody who works at a store or company and is there to deliver good service to the customer. The Help Desk Officer creates the first impression by smiling and greeting the customer. This makes them feel welcome and customers really love …

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THE SILENTLY UNHAPPY CUSTOMER

Typically, customers don’t leave a company suddenly. They leave bit by bit, little by little, some loudly, some silently. The “silent defectors” are the most injurious to a business. Firstly, they leave emotionally, then psychologically, all the while reducing their business activity. Then comes the final nail in the coffin, that one episode that causes …

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THE LANGUAGE OF SERVICE : TIPS FOR CUSTOMER CARE BEGINNERS

DO  YOU  SPEAK THE LANGUAGE  OF  CUSTOMER  SERVICE? One of the crucial aspects of customer service is effective communication. As in any other field of speciality, customer service has its own symbols and language. Language that is used in casual and everyday interaction can be out of place and even offensive in a customer service …

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CUSTOMER SERVICE 101: BASIC TIPS FOR FRONTLINE STAFF

When a company is considering its customer service strategy, the needs of the customers they serve,  the size and complexity of the organization must be considered in order to build a program that makes sense. But for all companies regardless of size or industry, there are some elements of service delivery that remain crucial. One …

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Introduction to Customer Care – I

The employees who interact with a company`s customers can make or break the business. Customer facing employees need to know how to keep customers smiling and maintain client relationships. This 1-Day Program will create a foundational understanding of what it means to be of service and will impart immediately implementable skills to make each customer …

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MOVING TRINIDAD AND TOBAGO TO WORLD CLASS SERVICE DELIVERY

  The State Of Customer Service In Trinidad and Tobago – How are we doing? As citizens, how often do we lament the fact that we are victims of poor quality customer service at the hands of uncaring, unconcerned and untrained service providers and attendants? Chances are, fairly often.   How often have we gone …

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