customer service company trinidad and tobago

A Culture of Generosity is the Foundation of Great Service

As a customer, can you imagine a world where “We Care” is not just a slogan, but is borne out in your everyday shopping experience, with every business? I can. I live, expectantly, in that imagining, with my fingers crossed, hoping that one day it will be reality. In the meantime, I enjoy receiving a …

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How Will You Re-introduce Your Business to Your Customers?

“Whenever a wild card becomes possible, the future planning playbook has to be rewritten.” This quote by Tamar Kasriel, a retail futurist, speaks volumes. She was commenting that futurists had regarded the pandemic as a “wild card.” That is, an occurrence that would have big, worldwide impact, but a highly improbable event. Well, the event …

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Becoming a Customer Centric Brand

Now here’s a tall order for any business. But wait, Amazon, Zappos, Ritz Carlton, Disney and Hyatt have done it. So what makes them so special? Well, let’s take a closer look at these businesses and lift out a major feature that they all possess. By my estimation, they have migrated from just being businesses …

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Let’s Showcase Service Excellence During Trinidad and Tobago Carnival

It’s Carnival time in Trinidad and Tobago (T&T). For those folks reading this column and hearing about this for the first time, our Carnival celebration is the crown jewel of all carnivals across the world. It is a massive  street parade powered by energetic music, a spectacle of revelry, costuming, gaiety, masquerade and most of …

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THREE REASONS WHY EMPLOYEES ARE RESISTANT TO GIVING GREAT SERVICE

At this point, it is understood that the Customer Experience is crucial for the success of a business. Employee- Customer interaction is one of the most important aspects of the Customer Experience. Customers like to buy from people they like. So naturally, there will be a correlation between employees being resistant to delivering great service, …

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CHATBOTS AND THE CUSTOMER EXPERIENCE

HOW CHATBOTS ARE CHANGING THE CUSTOMER EXPERIENCE LANDSCAPE We all know that one of the most important pillars of customer service is speed. The critical factors being: How much time does it take to get a response from a company and how fast is the problem resolved? One of the problems that companies face in …

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