Recently, I was lost in a world of imagining. I was imagining a world where employees were happy to head to work, the Manager’s superpower was his or her ability to create a motivated workforce and, as a result of all of this, many businesses would have capitalized on the opportunity to turbo-charge to world-class …
Sometimes I’m a glutton for punishment. Let me explain. Whenever I execute service transformation projects, the first item on the change agenda is leadership training for managers and supervisors. My favourite question to this group is, “How often do you hold team meetings?” Invariably I hear answers that range from fortnightly (rare answer), to monthly …