Customer Service Training Company

How Will You Re-introduce Your Business to Your Customers?

“Whenever a wild card becomes possible, the future planning playbook has to be rewritten.” This quote by Tamar Kasriel, a retail futurist, speaks volumes. She was commenting that futurists had regarded the pandemic as a “wild card.” That is, an occurrence that would have big, worldwide impact, but a highly improbable event. Well, the event …

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Disruption is Usually the First Step Towards Service Excellence

Being nice to the customer is a concept that many businesses don’t seem to be able to grasp. It’s usually a hit or miss situation. Some businesses, like the powerhouse Amazon, get it, whilst others and feel free to insert your choice of names here, continue to flounder. For a start up business, the key …

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Becoming a Customer Centric Brand

Now here’s a tall order for any business. But wait, Amazon, Zappos, Ritz Carlton, Disney and Hyatt have done it. So what makes them so special? Well, let’s take a closer look at these businesses and lift out a major feature that they all possess. By my estimation, they have migrated from just being businesses …

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RADICAL SHIFTS: WHAT IT MEANS TO BE A MODERN DAY MANAGER

In today’s business world, it takes more than raw talent to get ahead. The employee community has changed. Employees, especially Millennials, want to participate in decision-making and not be force fed dictates. Top down approaches no longer work for a wide swath of employees who are motivated by meaningful work. What this means is that …

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